Now more than two months into working the other side of the
customer service fence… I won’t say which side I think is greener… But I would
like to share some Insights and Observations…
If you call me to reserve a room and you are constantly
repeating any info I give you back to your wife, while seeking her OK and answering
her questions… HAND HER THE FUCKING PHONE!!!
If you call me and constantly ask me to repeat everything I
say… TURN YOUR GODDAMN TV DOWN WHILE YOU ARE ON THE PHONE!!!
I understand I might be the only friendly voice you have
spoken to all day… BUT it doesn’t mean I don’t have other people to talk to…
Like the line of people standing at the front desk waiting for me to finish
your phone call… It’s not time for one more question… It’s not time for chit
chat about the ballgame or anything else… It’s time to finish the call…
While the rude ones have made me aware of my own behavior
and more patient with service… I felt the need to vent the frustration caused by the
stupid ones… It feels good to unload…
Thought this was going to be longer and who knows… I will
probably encounter even stupider ones and have to add them to this list… But
for now… Happy Tails to you… Until I write, again… Goodnight…
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